Contact & Support
This is a review draft for the Flairy website and an unreleased family storytelling app. The app sections describe proposed processing in the implemented launch candidate, subject to qualification and approval before release. They do not state that those app services are currently available. Website processing must be confirmed against the deployed website before publication.
Flairy is operated by Olivehill LLC. The proposed contact for website and future app support, including privacy requests, is contact@flairy.ai. App support instructions below describe the planned service and require verification before publication.
Help us understand the problem
Include your app version, a short description of the problem and the email shown in Account, if available. That email may be an Apple private relay address. If no email is shown or you cannot open Account, say so when contacting contact@flairy.ai; we may need to verify account ownership before discussing family information. Please avoid sending child photos or sensitive family details unless they are necessary and we have explained how to provide them safely. Never send passwords, sign-in codes, authentication tokens or payment-card details.
Deleting your account
In the planned iPhone app, open Settings, then Account and Delete account. Read the consequences, type DELETE and choose Delete my account. This requests removal of the parent account and its family information, including child profiles, stories and private photos. It cannot be undone.
Follow the status shown by the app. Family access may be removed while private-data cleanup is still in progress. If completion cannot be confirmed, use Check deletion status when available or contact contact@flairy.ai. Signing out or removing the app alone does not confirm server account deletion.
If Flairy remains connected to Sign in with Apple after deletion, remove that connection separately. In iPhone Settings, choose your Apple Account, then Sign in with Apple. Select Flairy or its developer and confirm Delete. This Apple action alone does not confirm deletion of your Flairy family data.
App Store subscription cancellation is also separate. In iPhone Settings, open your Apple Account, choose Subscriptions and select the subscription to cancel it. Deleting a Flairy account does not cancel that subscription.
Apple subscriptions
Manage or cancel App Store subscriptions in your Apple account. Apple purchase and refund options are available through Apple Support. Deleting a Flairy account or removing the app does not cancel a subscription.
Privacy requests
Use contact@flairy.ai for requests about your family information. We may need to verify account ownership before sharing or changing private data.
Open items before publication
- Confirm the mailbox can receive support/privacy requests and define its handling process.
- Add the approved business address when available.
- Verify all described support and deletion processes before publication; no invented response-time promise.
- Verify Apple sign-in removal guidance and all account-deletion states against the signed release app and the deployed API/worker; local synthetic tests do not establish live deletion.